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Service numbers
Service:
Dear Installer,For urgent technical problems, please contact our service hotline: 051.54.12.31
For service purposes, as a professional installer you can also contact the following companies directly:
*RMAs can only be filled in and approved when products are bought at GPC Europe or GPC Netherlands
| Company | Contact | |
| SMA Service |
+32 (0)15 28 67 30 |
service@sma-benelux.com tss@sma-benelux.com |
| Ginlong - Solis | +31.850.48.13.00 | BE: beservice@solisinverters.com NL: nlservice@solisinverters.com DE: deservice@solisinverters.com Fill in RMA form* |
| Enstall (ESDEC, Blubase, Sunfer)
| +31 (0)85 162 22 22
| support.nw@enstall.com calculations.nw@enstall.com |
| Sigenergy | +31.687.12.79.14
| service@sigenergy.com RMA sign up: 1. Customer creates ticket via user account to installer 2. Installer must then create ticket with all system info and issues in installer portal 3. Inform supplier of issue & site name to follow up together 4. Sigen approves this if it is effectively necessary to replace the defective part 5. Sigen lets all info regarding replacement, reimbursement and return know to relevant contact person |
| Enphase | +33 474 98 40 42
Vanuit BE: +32 (0)25 88 54 69 Vanuit NL: +31 (0)202 41 05 98 | Support_france@enphaseenergy.com |
| Goodwe | +32 (0)38 08 71 67 | Service.nl@goodwe.com |
| Huawei | Europa: 0080033888888
| eu_inverter_support@huawei.com |
| SolarEdge | Belgium: 0800 766 33
Netherlands: +31 800 02 21 089 Germany: +49 89 454 597 30 France: +33 (0) 800 917 410 Italy: 800 784 824 United Kingdom: 0800 028 1183 Rest of World: 972 73 240 311 8 | Support@solaredge.com |
| Sungrow | Benelux: +31 (0) 853 01 82 34 France: +33 (0) 437 58 45 75 | benelux@sungrow-emea.com france@sungrow-emea.com service@sungrow-emea.com |
| Duracell | Benelux: +32 (0)33 03 37 61
Spain: +34 (0)69 78 97 253 | support.bnl@duracellenergy.com support.es@duracellenergy.com |
| LG Energy Solution | Europe (excl. IT): +49 (0) 6196 5179 660 Italy: +39 02 8239 7609 | EU: service@lgresu.eu IT: assistenza@lgresu.eu |
| BYD --> EFT-Systems | +49 9352 8523999
+44 2037 695998 (UK) +34 9106 02267 (ES) +39 0287 3683 (IT) | service@eft-systems.de |
| FoxESS | service.nl@fox-ess.com | |
| Pylontech | Fill in RMA form* | |
| Ariston | East & West Flanders: +32 (0)475.47.47.89 Limburg: +32 (0)492.14.53.29 Antwerp & Brabant: +32 (0)492.18.17.03 Wallonia: +32 (0)493.09.60.92 | |
| LG Electronics (solar panels) | solarservice@lge.com Warranty document |
Do you have panels intended for recycling? Then fill out the following form and bring them in to us after approval.